Hi, I have a requirement which says the emails should be generated only for the people internal to the company and not for customers of the company. For e.g. in the change mgmt console I want to generate an email for Requested By customers and not but Email engine by default generates emails for requested for customers (who are the external customers). Similarly in the incident form it generates the emails for information fed in the customer information. How do I turn the feature off for the external customers. I looked into NTE:CFG Notification Events form to see if I can disable it from there. I only see options where I can turn of email generation in the various stages of the workflow or asignment, ownership etc. I don't see anywhere I can turn off the email generation for change created for "requestef for (external)" customers?. Similar is the case for incidents. Thanks.
Thanks Sivarama _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
