Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the "Server Information" in the User tool. When I click on the link, I getting the following error:
ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll" Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin; Any thoughts whatsover? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
