JT, Somehow the text got truncated when it was sent. The plugin-path in the ar.cfg file looks fine. Also, the ardbcconf and serveradmin plugins are listed, you just overlooked them. I put double quotes around the plugin path, restarted the service and I get the same problem.
Jonathan, One of the things BMC had me do was put those API files in the root server directory (as you mentioned). I did verify that they were there, however. ;-) Regards, Ben "J.T. Shyman" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 08/27/2008 10:05 AM Please respond to [email protected] To [email protected] cc Subject Re: ARERR [8755] The specified plug-in does not exist. ** Your plugin-path looks wrong: Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" First off, the entire thing should be in double-quotes, not just part of it. There is also a colon where a semicolon should be. It may work better like this: Plugin-Path: “D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Second, make sure that each of the plugins listed without a path are in one of the paths in the Plugin-Path. If not, add that path to the Plugin-Path (inside the “ using ; to separate them). At a quick glance it appears you may be missing the patch to the ardbcconf.dll and the ServerAdmin.dll. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, August 27, 2008 9:32 AM To: [email protected] Subject: ARERR [8755] The specified plug-in does not exist. ** Hi Listers, I have ARS 7.1 Patch004 installed. I am trying to get to the "Server Information" in the User tool. When I click on the link, I getting the following error: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION I have verified the environment varilable paths setup on the server. I have verified the paths in the AR.CFG file. I have restarted the service and server (like the other post that hits this topic recommends. I have also contacted BMC and am letting them debug while I try to debug. Here's part of my AR.CFG file: ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\arapi71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\axis.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\websvc71.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xercesImpl.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\jaxrpc.jar; ARF-Java-Class-Path: D:\Program Files (x86)\AR System\HOUAPREM05\saaj.jar; Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin;D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\omfobjiefilapi.dll" Plugin: "D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin\arfslasetup.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\caieventcmd.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\ardbcQuery.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\arfcbdata.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Remedy Incident Management\bin\NextId.dll" Plugin: "D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi21.dll" Plugin-Loopback-RPC-Socket: 390626 Plugin: arapprove.dll Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll CMDB-Install-Directory: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB Server-directory: D:\Program Files (x86)\AR System\HOUAPREM05\Arserver\Db Load-Shared-Library: cmdbsvr21.dll Load-Shared-Library-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC Atrium CMDB\server\bin Management\bin;D:\Program Files (x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service Level Management\bin; Any thoughts whatsover? Regards, Ben Trimmer * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
