http://arsweb4.ars.unt.edu/helpdesk/creating_system_outages.htm
There is a screen shot on the top of this page that shows all of our possible categories and their service items - the logged-in user is a member of all of the Customer Companies as well as Incident User. Most users only see a subset of these categories. Note that we decided to completely hide the My Service Items status section of the Launcher... all it would do is confuse the customers because all it lists are the statuses of the tasks in Kinetic that create Incidents in ITSM 7. No one needs to see that activity but the helpdesk manager who creates/test/manages our service items, and he uses the Kinetic Request Submissions Console to do that. If we ever add service items that create task workflow with approvals WITHIN Kinetic itself, we will probably create another launcher for those that includes the status section. BTW, once you get the integration to Incident working, and the service items have been set up and tested, the only thing that we have seen so far that causes one that was working to fail is a mistaken change on the back-end assignment rules for Incident Management that caused the create task to fail in the HPD:IncidentInterface_Create form. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, August 27, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: Looking for Branding Ideals for Kinetic Data main page ** I looking for different ideals on setting up the main page that my end user will see when entering in IT request/issues. If your currently using Kinetic and do not mind sending me a screen shot I would really appreciate. Thanks John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
