It was John D'Antonio from CACI entitled "Managing ARS Escalations". It was an encore presentation of his presentation at BMC User World in Vancouver.
The method described showed how to gather the data from escalations that fired at set times/days. I don't think it covered escalations that fire on interval. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Friday, August 29, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Calendar There was a presentation at WARUG (Washington (DC) Area Remedy User Group) last year or the year before with someone presenting how to extract this information. It's not pretty, but it is possible. But, unfortunately, I cannot find the information. I'll keep digging..... Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, August 28, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Calendar LJ, I have not done it... but ... I would guess that it would not be to hard to do.... I would look at this as a possible UI to display this kind of data: http://simile.mit.edu/timeline/ Basically I think you could do an XML export of the Escalation objects. Write a small XSLT transformation to create an XML file that you can feed to timeline. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Aug 28, 2008 at 9:31 AM, LJ Longwing <[EMAIL PROTECTED]> wrote: > ** > Does anyone have a utility out there that will display an Outlook > style calendar that lists When escalations fire and such? I've > recently been having to do quite a bit of escalation work and find it > tedious to figure out when 'Time' escalations are running....I know > you can't quite do the same thing with Interval....but you should be able to with Time... ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
