Hi Gavin, We have noticed that running what should be simple commands doesn't seem to work as well in Windows as it does in UNIX. We have had better luck writtning little batch files in most cases.
Also we were battling an issue a week ago where trying to run a batch file in a set fields RP would execute differently then from just a Run Process action. We could see that the batch was running in both instances but the results would be different depending on how you call the batch (there are no parameters needed for the batch, it just needs to be called). Are you using a set fields or run process action? Maybe try it the other way around. Jason On 8/29/08, Coleman, Gavin <[EMAIL PROTECTED]> wrote: > Hi Carey - thanks for the response. Yes, completely forgot about the > difference between Unix and Windows. My fault! > > I've replace the forward slashes with backslashes, but I still get the same > result: > > 0: Process > > <FLTR> <TID: 0000003792> <RPC ID: 0000003721> <Queue: Fast > > <Client-RPC: 390620 > <USER: GCOLEMAN > > DEL "C:\remedy\install\itspdev\api\bin\logs\Saturday\*.log" > <FLTR> <TID: 0000003792> <RPC ID: 0000003721> <Queue: Fast > > <Client-RPC: 390620 > <USER: GCOLEMAN > **** Error > while performing filter action > > Has anybody got any other ideas? For information, we are running ARS 6.3 > patch 22 on an Oracle Database. > > Thanks, > > Gavin Coleman > Senior Analyst/Programmer > Computacenter (UK) Ltd > Services & Solutions > Hatfield Avenue > Hatfield, Hertfordshire, AL10 9TW, United Kingdom > T: +44 (0) 1707 631662 > E: [EMAIL PROTECTED] > W: www.computacenter.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: 29 August 2008 12:17 > To: arslist@ARSLIST.ORG > Subject: Re: Help with Run Process - Deleting files on a server > > Gavin, > > You have spent to much time in Un*x land.... > > This works.... > " > C:\Documents and Settings\test>del "C:\Documents and > Settings\test\test2\*.txt" > " > > This does not work... > " > C:\Documents and Settings\test>del "C:/Documents and > Settings/test/test2/*.txt" > The system cannot find the path specified. > " > > > Swap your forward slashes for back slashes... and you may even need to > "protect" them from the windows shell too. > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Fri, Aug 29, 2008 at 6:18 AM, Coleman, Gavin > <[EMAIL PROTECTED]> wrote: >> ** >> >> Hi List - I wonder if anyone can help me? I have a Run Process action >> running in a Filter that is trying to delete some files on the Windows >> 2003 >> server. >> >> >> >> My syntax for this is: >> >> >> >> Del "$RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log" >> >> >> >> Values for these variables are >> >> >> >> $RP API Folder$ = C:/remedy/install/itspdev/api/bin/ >> >> $z1D_RP_Delete_Logs_Day$ = Saturday >> >> >> >> Looking in the log files I can see the following happening: >> >> >> >> 0: Process >> >> <FLTR> <TID: 0000002828> <RPC ID: 0000002145> <Queue: Fast > >> <Client-RPC: 390620 > <USER: GCOLEMAN > >> DEL "C:/remedy/install/itspdev/api/bin/logs/Saturday/*.log" >> >> <FLTR> <TID: 0000002828> <RPC ID: 0000002145> <Queue: Fast > >> <Client-RPC: 390620 > <USER: GCOLEMAN > **** Error >> while performing filter action >> >> >> >> I have tried the Run Process with quotes and without and nothing works. I >> get another error in the arerror.log which shows the following: >> >> >> >> 390620 : Failure while trying to run the filter/escalation process (ARERR >> 24) >> >> Fri Aug 29 10:57:42 2008 No error : DEL >> "C:/remedy/install/itspdev/api/bin/logs/Saturday/*.log" >> >> >> >> Can anybody point out where I'm going wrong? Or failing that suggest a way >> to delete some files on the server based on variables? >> >> >> >> Thanks for your help! >> >> >> >> Gavin Coleman >> >> Senior Analyst/Programmer >> >> Computacenter (UK) Ltd >> >> Services & Solutions >> >> Hatfield Avenue >> >> Hatfield, Hertfordshire, AL10 9TW, United Kingdom >> >> T: +44 (0) 1707 631662 >> >> E: [EMAIL PROTECTED] >> >> W: www.computacenter.com >> >> >> >> ********************************************************************** >> >> COMPUTACENTER PLC is registered in England and Wales with the registered >> number 03110569. Its registered office is at Hatfield Business Park, >> Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW >> >> COMPUTACENTER (UK) Limited is registered in England and Wales with the >> registered number 01584718. Its registered office is at Hatfield Business >> Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW >> >> >> >> The contents of this email are intended for the named addressee only. >> >> It contains information which may be confidential and which may also be >> privileged. >> >> Unless you are the named addressee (or authorised to receive mail for the >> addressee) you may not copy or use it, or disclose it to anyone else. >> >> If you receive it in error please notify us immediately and then destroy >> it. >> >> Computacenter information is available from: >> >> http://www.computacenter.com >> >> ********************************************************************** >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
