We had similar issues last week because the DBA was adding additional instances to the database.
We resolved it by telling them to stop doing that while people were on the system. Let me know if you happen to find out anything useful from support, please. Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar Sent: Wednesday, September 03, 2008 2:45 PM To: [email protected] Subject: AR Server 7.0.1 -- very sensitive to network hiccups ** Dear Listers, Have any of you noticed that AR Server 7.0.1 Patch 2 is very sensitive to network hiccups. Here's our current setup for the AR System: Oracle 10g R2 running on a remote RHEL cluster AR Server 7.0.1 Patch 2 running on Windows 2003 Server ITSM 6.x For a while the behavior seemed very stable in this setup. However, off late, we are noticing that any minor hiccups in the network traffic between AR Server and the Oracle DB is causing AR Server process to crash and hence has to be restarted manually. This has happened at least three times in the last four weeks. I know that AR Server has been fairly resilient to the DB not being available for a few minutes and would reconnect once DB was available. However, that is not what we have noticed over the last few weeks. I already have a ticket open with Support and am waiting to reproduce this issue, so that I can send the logs. Just wondering if any one else has seen something similar. If so, what measures were taken to address this instability. Not sure if this is inherent to the AR System itself or this has something to do with the Oracle version we are running. Any feedback would be very valuable and much appreciated. Regards, -- Shyam __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
