I have seen similar behavior with ARS 7.0.1(p003 I think) on Windows 2003 with a remote SQL 2005 database. The servers were connected to the same 1gb Foundry switch but for whatever reason they would look connections with eachother every once in a while. Since they were Windows I could see that the network connection had been disconnected on both servers and reconnected. Usually Remedy would restart itself and recover but there were a few times where it gave up and I had to manually start it.
Jason On Wed, Sep 3, 2008 at 12:45 PM, Shyam Attavar <[EMAIL PROTECTED]>wrote: > ** Dear Listers, > > Have any of you noticed that AR Server 7.0.1 Patch 2 is very sensitive to > network hiccups. > > Here's our current setup for the AR System: > > Oracle 10g R2 running on a remote RHEL cluster > AR Server 7.0.1 Patch 2 running on Windows 2003 Server > ITSM 6.x > > For a while the behavior seemed very stable in this setup. However, off > late, we are noticing that any minor hiccups in the network traffic between > AR Server and the Oracle DB is causing AR Server process to crash and hence > has to be restarted manually. This has happened at least three times in the > last four weeks. I know that AR Server has been fairly resilient to the DB > not being available for a few minutes and would reconnect once DB was > available. However, that is not what we have noticed over the last few > weeks. I already have a ticket open with Support and am waiting to reproduce > this issue, so that I can send the logs. > > Just wondering if any one else has seen something similar. If so, what > measures were taken to address this instability. Not sure if this is > inherent to the AR System itself or this has something to do with the Oracle > version we are running. > > Any feedback would be very valuable and much appreciated. > > Regards, > -- > Shyam > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
