It sounds very creepy, but in fact i don't think that this issue is related to outlook, (BMC's support always say that the problem is microsoft LOL) On the other hand ... maybe you could check this out. * Try to upgrade your jre from 1.5.0 to 1.6 must issues of the email could be related to this. * What does the log says? I mean the one which is generated on your email server (Exchange) * Also, Do you have the erase sent messages on the email engine side? * Check out the java log. You could find interesting things in there. * In case... try to create an archive form for Email Messages, so you could erase every single record on Email messages Form Hope this could help you... Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Fri, 5 Sep 2008 12:22:26 -0500> From: [EMAIL PROTECTED]> Subject: > AREmail Engine follies> To: [email protected]> > We have been seeing the > aremail engine hanging every few days> (7.1.00.002 on Win2K3 Ent x64 w java > 1.5.0_14 (32-bit) on 12gb RAM x 8> core HP server) ever since we went live in > May. With the fall semester,> we have seen outbound mail traffic go up to > 1200-1400 messages a day,> and the crashes have increased in frequency. When > the mail service> crashes, it hangs in a state where there are over 1200 > handles open,> compared to where it usually sits below 1000 and runs up to > 1300-1380> when actually processing messages. Trying to stop it from the > Services> MMC results in a long wait while it tries to do so (it is hung, > not> dead), followed by a timeout error; then you can manually restart it.> > > Support told us to upgrade the Outlook client from 2003 Sp1 to 2007,> which > we needed to do anyway since the mail box underneath it is> switching over > from Exchange 2000 to 2007. That resulted in the service> hanging almost > hourly during the business day instead of once every day> or two. Most of the > time when it hangs there is nothing in the> stderr.log at all, but with > Outlook 2007 it writes a 14kb detailed> Exception Access Violation HotSpot > Virtual Machine error log> (hs_err_pid####.log) in the \Outlook12 directory > (if it was doing this> in the Outlook 11 directory we never saw it). If you > log into the> server console after one of these events has happened, you get > a> deferred warning that the javaservice failed; clicking on the details> > gets you this:> > szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName :> > EMSMDB32.DLL> szModVer : 12.0.4518.1014 offset : 000145b4 > > or...> > > szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName :> ntdll.dll > szModVer > : 5.2.3790.3959 offset : 0005ec97 > > In the event log you usually get:> > > 12:49 PM: Faulting application aremaild.exe, version 1.1.0.0, faulting> > module ntdll.dll, version 5.2.3790.3959, fault address 0x0005ec97.> 1:00 PM: > Reporting queued error: faulting application aremaild.exe,> version 1.1.0.0, > faulting module ntdll.dll, version 5.2.3790.3959, fault> address 0x0005ec97.> > 1:02 PM: Fault bucket 911867558.> > Last night I updated Outlook 2007 to Sp1 > (it is still pointing at a 2000> server mailbox), and added the line> > "External-Authentication-Return-Data-Capabilities: 31" to the ar.cfg and> > restarted the server. The email engine had been doing extensive lookups> > against our LDAP server for all kinds of notification information that> isn't > stored there, that is already in the User form, as evidenced in> the > arplugin.log, and since most of the service hangs occur during the> > processing of a group notification to 8-10 users in a single group, I> > thought that the delay imposed as it tried to fruitlessly look up data> in > LDAP might be causing the problem. As it turns out, that was not the> problem > - the service has now hung six times in four hours with> hs_err_pid####.log > files, and appears to have restarted on its own a> couple-three times, after > which it does not always process mail. Several> times when I have restarted > the service, it has not even cleared a> backlog of 50-100 messages before > hanging again.> > Support has not been much help here, as we have had not one > but two> issues open since mid-June (they closed one issue in error and had > to> open another), so I wondered if anyone else had run into this severe a> > problem and found a solution that worked. I am at the point of writing> batch > files and scheduling them to do a net stop (and wait for the hung> service to > release) followed by a net start every 15 minutes or so, and> I have had to > tell the entire IT staff here this morning that they> cannot count on any of > the email notifications to arrive in a timely> manner.> > Why didn't they > keep this engine in C, where it was rock solid for> YEARS!???> > Christopher > Strauss, Ph.D.> Call Tracking Administration Manager> University of North > Texas Computing & IT Center> http://itsm.unt.edu/> > > _______________________________________________________________________________> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _________________________________________________________________ Es tu última oportunidad para ganar premios por el simple hecho de buscar en internet. http://www.ganabuscando.com/Default.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
