I am on ARS 7.1, ITSM 6.0, CMDB 2.0.1 patch 4, oracle 10g I am unable to add a new asset either directly to ast:computer system from file>>Open>>Object list or thru track assets>>computer system>>Create on our test server. I can create new asset records on our development and production server. Something is different on our test server and I need assistance on where to look for that difference. Here's what happens on our test server when I try to create a new asset. I fill in all required fields on ast:computer system and press Save. During the save process, a message appears -- No matching requests (or no permisson to request) for qualification criteria. arwarn 1200. I click OK. The save button on the bottom left of the screen disappears and the Search button is displayed. The record is not saved. When I perform the same steps on development or production, the warning message does not appear and the record is saved. I went into the cmdb, BMC_base element and compared the system and required fields permissions. They are the same on development, test and production. On our test server I can manually add a record in BMC.CORE:BMC_BaseElement and in BMC.CORE:BMC_ComputerSystem_. When I search for a record in BMC.CORE:BMC_ComputerSystem, no record is found. When I compare logs from test server and development server, the difference is filter cmdb:instance:InvokeCMDBEngine01. On our development server (this is where it works), set fields shows a list of +WF.. starting with +WFGS ARIWFGetSchema with values. Then the set fields phrase Application-.Invoke-External-Filter bmc.cmdb.cmdb.engine Phase1.. is there with a blank for the returned vlue. The +WF.. portion is not displayed on our test server. I see the set fields as with Application-.Invoke-External-Filter bmc.cmdb.cmdb.engine Phase1 as in the filter. The value returned is blank. But no +Wfg.. values are shown. I also tried importing data into AST:ComputerSystem on our test server. No data was imported. No messages were in the import log file. Also when I logged onto the test server this morning I got a reconciliation error. Looked in the armonitor.log and shows that arcmdb.exe came up ok, but arrecond.exe died with 3221225477 and referenced msvcr71.dll Any help provided is greatly appreciated. Thanks. Liz
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