I was guessing the two approaches would do the same thing. I just was liking the approach that didn't involve re-installing :)
Thanks for all the suggestions, it's nice to have a list that can be of such help so quickly. Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. Nice. That's the "hackish" way of doing it. :) What I was suggesting was using the aremaild.bat file to uninstall and reinstall just the windows service. Same reason, same result, different approach. I like Norm's approach and will make a note of it for the future. Thanks for sharing! --- J.T. Shyman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. Okay folks, Norm bailed me out again... Below is the conversation and the solution: Thanks again to Norm. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man, i don't know what's going on Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i thought that maybe the passwords had expired for my email logins Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: so ir eset the passwords Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i cycled remedy on one of the servers that isn't used as heavily Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: and nothing will get the emails going Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Sounds like Java was updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There is a registry setting that needs to be changed whenever Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Are you aware of this? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: no Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i saw someone suggested reinstalling the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i would prefer not to do that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: OK...let's check the registry Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: is it a remedy key? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: aremail or somethign? i'll search on that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Stand by...I'll get you the exact location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: awesome, you rock. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: thx Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: >From the desktop, click Start...Run. In the Open: field, type regedit and click OK. >From the navigation tree in the left pane, navigate to HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\AR System Email Engine. Click on the Parameters folder to view its contents. Write down the existing path value shown as the location of the JVM Library. Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There's a file on your server named jvm.dll Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Its location gets changed each time Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: You need to check the registry at that key I just sent and make sure it's pointing to the right location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: okay thx, i'm in the key now Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: yeah, they're differnet Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Fix it Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: do i just need to change the key and then restart the email engine? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: but not the arserver, right? Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Correct. Change the key to point to the proper location and just restart the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man you rock Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: that worked. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: you are a genius Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: killer Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: go into the Control Panel and open the Java control panel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine. ** Did you recently update your java engine? Or, at least, since the last time you restarted it? If so you may need to uninstall and reinstall the Remedy Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's password expired. Just in case, I reset his password in Active Directory and in the AR System Email Mailbox Configuration Form. I then tried to restart the email engine, but it was to no avail. I have not yet restarted remedy, I'm trying to avoid that. Still, whenever I try to restart the engine, in the event log, I see the following three errors: Type: Error Event ID: 4098 The AR System Email Engine service failed to start. Type: Error Event ID: 4096 Could not load the Java Virtual Machine Type: Error Event ID: 4097 The LoadLibrary function failed for the following reason: The specified module could not be found. . It sounds like it's having java errors big time. Does anyone have any suggestions? I navigated to my email directory and there were two log files, stderr and stdout. Neither of them had any relevant information. The arerror.log doesn't say anything either. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
