Hehe David, I didn't even know what the Old support number is. For me, my support procedure follows:
1) Send an email to the ARS List If that doesn't work, then I find another way to do what I need to :) You all should thank me, as this frees up support techs to help you! I do contact remedy occasionally, usually if it deals with bugs in the arserver or something beyond my control. I know we all poke fun at the support a lot, but I'd still rather use remedy than any other solution. Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Wednesday, September 10, 2008 9:34 AM To: [email protected] Subject: Support Number Busy? RESOLVED I opened an issue via the web and received this response: *** David, All calls are routed through the BMC Contact Center now. You can get assistance w/your Remedy issues by calling 800 537 1813. The old number is no longer in use. Thanks BMC Customer Support *** How long has that been in place? Did I get left off of a notification list for this info? Is it the same list they used/didn't use when they canceled RUG this year? Is BMC just TRYING to annoy Remedy people these days? Thanks for letting me vent, -D David M Clark Remedy Programmer/Analyst >>> David.M Clark 9/10/2008 8:52 AM >>> I'm trying to call tech support, for the first time in a long time, and I'm getting a busy signal. The number is still 925-469-4200, right? David M Clark Remedy Programmer/Analyst ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
