Trying to remember the last time I called support; probably been a good 4 years or more. The 'contact bmc' page on supportweb has the numbers listed; that'd be the first place I'd of looked:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_42114818,00.html Axton Grams On Wed, Sep 10, 2008 at 2:12 PM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > David I agree with you. I just tried calling support about an > outstanding ticket. All I got was a busy signal. How can BMC change our > support number and not tell us? This is inexcusable. Was anyone on the > list notified of this change? > > BMC get your act together! > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark > Sent: Wednesday, September 10, 2008 10:34 AM > To: [email protected] > Subject: Support Number Busy? RESOLVED > > I opened an issue via the web and received this response: > *** > David, > > All calls are routed through the BMC Contact Center now. You can get > assistance w/your Remedy issues by calling 800 537 1813. The old number > is no longer in use. > > Thanks > BMC Customer Support > *** > How long has that been in place? > Did I get left off of a notification list for this info? > Is it the same list they used/didn't use when they canceled RUG this > year? > Is BMC just TRYING to annoy Remedy people these days? > > Thanks for letting me vent, > > -D > > David M Clark > Remedy Programmer/Analyst > > >>>> David.M Clark 9/10/2008 8:52 AM >>> > I'm trying to call tech support, for the first time in a long time, and > I'm getting a busy signal. The number is still 925-469-4200, right? > > David M Clark > Remedy Programmer/Analyst > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
