We identified this as a defect in the user tool and have been working with BMC for many months to resolve the issue. The fix is due to be included in a future version of the user tool, but I do not know the release or patch/version.
Feel free to reference our support issue -- ISS03220366 and the defect SW00287129 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 rdalton <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/11/2008 10:21 AM Please respond to [email protected] To [email protected] cc Subject Error When Updating PPL Records in ITSM 7.03 - Invalid Argument Envirornment: Unix Solaris / Oracle / ARS v7.01 / ITSM v7.03 patch 7 Several people have received an error message which states "BMC Remedy User - An invalid argument was encountered" when attempting to modify people records from an incident record. When the error is received the Remedy user tool completely locks-up and the user is forced to open windows task manager and perform an "end task" and kill the user tool and then re-launch the user tool and start all over. The error is received intermittenly - we have verified that the error is NOT specific to any one person, PC, version of the user tool or people record. When the error is received and the user tool killed - the person can re-launch Remedy user tool and modify the same people record without any problems. Please respond and let me know if anyone else has seen this same error and any known workaround or fixes. Thanks! Robert Dalton -- View this message in context: http://www.nabble.com/Error-When-Updating-PPL-Records-in-ITSM-7.03---Invalid-Argument-tp19436701p19436701.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
