Thanks Tony - Greatly appreciated!
Tony Worthington wrote: > > We identified this as a defect in the user tool and have been working with > BMC for many months to resolve the issue. The fix is due to be included > in a future version of the user tool, but I do not know the release or > patch/version. > > Feel free to reference our support issue -- ISS03220366 and the defect > SW00287129 > > > -- > Tony Worthington > Sr. Technical Analyst > Kohl's Department Stores > [EMAIL PROTECTED] > 262-703-5911 > > > > rdalton <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > 09/11/2008 10:21 AM > Please respond to > [email protected] > > > To > [email protected] > cc > > Subject > Error When Updating PPL Records in ITSM 7.03 - Invalid Argument > > > > > > > Envirornment: Unix Solaris / Oracle / ARS v7.01 / ITSM v7.03 patch 7 > > Several people have received an error message which states "BMC Remedy > User > - An invalid argument was encountered" when attempting to modify people > records from an incident record. When the error is received the Remedy > user > tool completely locks-up and the user is forced to open windows task > manager > and perform an "end task" and kill the user tool and then re-launch the > user > tool and start all over. > > The error is received intermittenly - we have verified that the error is > NOT > specific to any one person, PC, version of the user tool or people record. > When the error is received and the user tool killed - the person can > re-launch Remedy user tool and modify the same people record without any > problems. > > Please respond and let me know if anyone else has seen this same error and > any known workaround or fixes. > > Thanks! > > Robert Dalton > > -- > View this message in context: > http://www.nabble.com/Error-When-Updating-PPL-Records-in-ITSM-7.03---Invalid-Argument-tp19436701p19436701.html > > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Error-When-Updating-PPL-Records-in-ITSM-7.03---Invalid-Argument-tp19436701p19440384.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
