We have maybe 23 records in Incident Management because it still new.? We have not done much at all in terms of customization.? I created one permission group and one active link that is disabled.
-----Original Message----- From: Joe DeSouza <[EMAIL PROTECTED]> To: [email protected] Sent: Thu, 11 Sep 2008 11:52 am Subject: Re: Incident Management 7.x Slow ** Whats the size of your system??Meaning number?of records etc? Any customizations? ? I would check on?things like indexes.. Maybe some customizations you have done?runs a bad search? ? Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ----- Original Message ---- From: Koyb P. Liabt <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 11, 2008 11:43:12 AM Subject: Incident Management 7.x Slow ** Hello all, We are on ITSM 7.0.3, patch 7.? We are having issues with?the Incident Management application only.? When the user presses SAVE to create the ticket - it takes 5 minutes to process the transaction, and then the error message comes back and says: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : server XYZ The process does not hang when submitting tickets via?Asset, or Change Management.? I generated logs and nothing jumped out.? I noticed the latency happens when?modify an incident record ticket also. Is there some bug with Incident Management? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
