STG, Inc., is seeking a mid to senior level Remedy developer to assist with a global Army implementation in southern Arizona.
STG manages maintenance and operation of an ongoing ITSM 7.1 implementation involving Service Desk (Incident and Problem), Change Management, Asset Management, SLM, CMDB, and a tbd Discovery process. The project will include integrating Army organizations world-wide onto a single ITSM instance (Solaris, Oracle 10G Grid, and AR Server 7.1 server groups with MidTiers, load balancers, etc.) Other organizations are responsible for architecture and implementation; STG is responsible for reviewing and approving design documentation; maintaining, upgrading, and patching ARS/ITSM; troubleshooting user issues (UT, MidTier, and Citrix); and generally being ITSM experts and user advocates for all aspects of ITSM/ARS. The environment is rigorous, and you will be expected to trouble shoot issues to determine if the root cause is user error, ITSM/Remedy bug, or a misunderstanding of BMC's interpretation of ITIL. You must carry a pager once a month; historically, there is little on call time, and we don't expect that to change. Currently 3 of an anticipated 164 organizations use the tool; our partner organizations are bringing on approx. 20 new staff to accelerate the project progress. Requirements are: 1) At least 5 years ARS experience 2) At least 1 year ITSM (any module) 3) Be able to obtain a Secret clearance 4) Move to southern Arizona (partial relocation paid/full relo negotiable) 5) Must be willing to work with active ITIL organization team leads (e.g., problem managers, change managers, config managers, etc.) 6 Must be a team player willing to play by the rules Strongly recommended: 1) ITIL Foundations certified 2) Basic UNIX skills (Solaris) 3) The ability to write requirements documentation If you want to thoroughly learn ITSM 7.1 and newer, and are willing to move, this is your project. If you want to develop cool stuff all day without submitting design docs, following rules, submitting RFC's, etc., you'll probably want to pass. We are located at the 5,000 ft. level at the foot of a 9,000 ft. mountain range in southern Arizona. We have very different weather patterns than PHX or Tucson (way better), and are an hour from Tucson. For more information, contact Rick Phillips at [EMAIL PROTECTED] Thanks, Rick Phillips C-TNOSC ITSM Tech Lead/SME 9th ASC/NETCOM STG CONTRACTOR _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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