This is addressed in the compatibility matrix. http://www.bmc.com/support/bmcremedycomp/index.htm Support Policy for later versions of vendor products released after AR System 7.1.00
In the case of major and minor releases, unless otherwise stipulated by written communication from BMC Software, the goal is to provide support for new major or minor version changes in the next available version of BMC Remedy products after the vendor makes their release generally available. However, major architectural changes may take longer to tolerate and exploit and other business or technical reasons may require a different release timeframe. So the tentative expectation would be that SQL 2008 would be supported in the next release of AR System - which is currently expected to release in early 2009. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, September 11, 2008 8:22 AM To: [email protected] Subject: Re: OT:SQL 2008 ** Joe, Thanks for this. We are just getting started on upgrading to SQL 2005 and this question just came up. Hopefully David Easter or Kelly Deaver may have some inside info. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 11, 2008 10:02 AM To: [email protected] Subject: Re: OT:SQL 2008 Even if it isn't certified for it, MS-SQL has a way to make itself compatible with applications that are compatible with the earlier versions of the database. There is a stored proceedure sp_dbcmptlevel that you can use to drop the compatibility level of the database to the desired level.. I have used that successfully in the past with ARS after an upgrade of the database caused the AR Server to disconnect with the database.. For information how to use this proceedure visit http://msdn.microsoft.com/en-us/library/ms178653.aspx Cheers Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 11, 2008 9:54:45 AM Subject: OT:SQL 2008 ** This may be only slightly off topic and is certainly aimed at BMC for an answer. Does anyone know when Remedy will be certified for SQL 2008? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo <http://www.yahoo.com/> IM __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
