Its not just you. I had asked the same thing in a CMDB class and the response was that the DSL data comes from a Third Party service, and so most BMC software isn't in it. You'd think they'd take the time to add it in.
This goes back to my CMDB question from a few days ago. It would be helpful if BMC would use their own products as sample data to demonstrate how to use the stuff they are trying to sell. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/12/2008 11:54 AM Please respond to [email protected] To [email protected] cc Subject AR System and the DSL.... Is it just me? All, Did I miss the memo? (or patch) The "Definitive Software Library" (DSL) data that ITSM Service Desk v7.0.02 patch 005 installed with does not appear to have any AR system (AKA: Remedy) software listed in the DSL. Is there a patch for the DSL data that includes all of the BMC software? (I am only seeing "Marimba Tuner" and "Support Magic" on my "Definitive Software Library Console" for the 'Manufacturer' = "BMC Software Inc." .) Is it just me who finds it strange that a software vendor forgets to add it's own software products to a set of DSL data that it is distributing? ( Or did I do something wrong and the install is buggered up in some way?) Thanks in advance. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
