Fellow ARSListers
I am in need to create some new notifications for ITSM 7.x
Service Desk app Incident Management. I would like to create these
notifications through the Notification Engine that is part of ITSM.
Remedy Support's KB database does not appear to have any information on
creating new notifications in the ITSM Notification Engine, and just
outlines how to troubleshoot existing ones that comes OOTB. Can anyone
point me to an existing article/post about creating new notifications
through ITSM, or share any advice they have from their own experience?
Any information would be greatly appreciated. I would like
to try to keep these customizations as close to using the existing
system and its workflow as possible. If that is rather impractical or
inefficient given the workflow behind the Notification Engine, please
let me know. Thank you for your time on this inquiry.
James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-399-1254
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