A cleaner approach (in the User tool instead of the Admin) would be to create an 'EVENT' which will send a message. This is OOB for ITSM7 HTH, Joel ******************************************* Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED]
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ismo Sent: Tuesday, September 16, 2008 12:40 AM To: [email protected] Subject: Re: Creating new ITSM Notifications Hi James, Take a close look at "HPD:INC:NT....." filters. They set a filed called "z1D Notification Message Tag" with a value that exist in form SYS:Notification Messages. Then the notification generator is triggered. Knowing this, you should be able to do the rest. Good luck! Ismail Hadzhiahmedov Remedy Consultant VanSickle, James W wrote: > Fellow ARSListers > > > > I am in need to create some new notifications for ITSM 7.x > Service Desk app Incident Management. I would like to create these > notifications through the Notification Engine that is part of ITSM. > Remedy Support's KB database does not appear to have any information on > creating new notifications in the ITSM Notification Engine, and just > outlines how to troubleshoot existing ones that comes OOTB. Can anyone > point me to an existing article/post about creating new notifications > through ITSM, or share any advice they have from their own experience? > > > > Any information would be greatly appreciated. I would like > to try to keep these customizations as close to using the existing > system and its workflow as possible. If that is rather impractical or > inefficient given the workflow behind the Notification Engine, please > let me know. Thank you for your time on this inquiry. > > > > James Van Sickle > > Remedy Developer > > Office: 972-409-4902 > > Mobile: 214-399-1254 > > > > > ____________________________________________________________________________ _________ > > This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. > ____________________________________________________________________________ _________ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
