Joe, Your never wrong on the AR list ( I can not speak of any place else).
Yes infact I am using the one sent by bmc, Looks to be from the flight deck. If your correct, then the info I got from BMC is not. Very strange since they are never wrong. Joe thanks, hbr On Tue, Sep 23, 2008 at 1:46 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > > Have you uncommented the xml tags so as to enable the pre caching? > > > > The mid tier to my understanding does not actually log in but just uses > that users permissions to generate the cache. The Mid-Tier already has admin > previlages to the AR System server by way of configuring the server, so has > no problems accessing the server for retreiving cache that is good for any > user. It doesn't need the users specific password - at least that is my > understanding. > > > > I'm generally wrong a little more often than 100 years so maybe I am wrong > in this case :-) > > > > Joe > > ----- Original Message ---- > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 1:33:02 PM > Subject: Re: Remedy mid-tier precache XML code > > ** > > Joe, > > > > Thanks, but I was under the impression (after a conversation with BMC) that > the mid-tier logs in and uses the permissions of that user for the pre > caching. > > > > Since we have Demo locked down with a password, this would explain why no > prefetching appears to be done. > > > > If I am wrong (which happens every 100 years) then something else is not > allowing the prefetching and the logs are of no help. > > > > Hbr > > On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > >> ** >> >> Howard, >> >> >> >> I am not sure what you meant to ask. Were you meaning to ask the list >> where to configure the password in the xml file? If so the answer to that is >> you do not need to configure the password. The mid tier only needs to know >> the username OR the groups that you want to configure the pre cache for.. >> >> >> >> Joe >> >> ----- Original Message ---- >> From: Howard Richter <[EMAIL PROTECTED]> >> To: arslist@ARSLIST.ORG >> Sent: Tuesday, September 23, 2008 12:58:19 PM >> Subject: Remedy mid-tier precache XML code >> >> ** >> >> Hi to all, >> >> >> >> As we all know the mid-tire can now pre-cache forms to speed things up and >> BMC gave us a nice example of how to set up that code. However the example >> is for the user Demo with no password. >> >> >> >> My question to the group (since I can find nothing on this in the docs or >> the BMC site), is what do I need to pass in if I am using Demo with a >> password? >> >> >> >> Also does anyone know of a doc that describes all of the xml syntax that >> the mid-tier needs or uses? >> >> The example starts with; >> <midtier-prefetch-config xmlns=" >> http://www.bmc.com/remedy/midtier/midtier";> >> <prefetch-user> >> <user-name>Demo</user-name> >> <locale>en_US</locale> >> <prefetch-server> >> <server-name>itsm7rtm</server-name> >> <prefetch-form> >> <form-name>Home Page</form-name> >> >> >> As always thanks, >> >> hbr >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = [EMAIL PROTECTED] >> LinkedIn <http://www.linkedin.com/> Profile = >> http://www.linkedin.com/in/hbr4270 >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
