Chris, Thanks I never went to look in the user.log.
hbr On Tue, Sep 23, 2008 at 1:58 PM, strauss <[EMAIL PROTECTED]> wrote: > ** > > Correct. My prefetchConfig.xml file has three User segments, one for an > admin, one for a power user support staffer, and one for a normal support > staffer. If we allowed end users into ITSM (they use Kinetic), I would need > another segment for a customer. No passwords are needed. You can see the > mid-tier connect with the different users' accounts when the pre-fetch runs > – they show up as (impersonated) in the user.log. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza > *Sent:* Tuesday, September 23, 2008 12:46 PM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Remedy mid-tier precache XML code > > > > ** > > Have you uncommented the xml tags so as to enable the pre caching? > > > > The mid tier to my understanding does not actually log in but just uses > that users permissions to generate the cache. The Mid-Tier already has admin > previlages to the AR System server by way of configuring the server, so has > no problems accessing the server for retreiving cache that is good for any > user. It doesn't need the users specific password - at least that is my > understanding. > > > > I'm generally wrong a little more often than 100 years so maybe I am wrong > in this case :-) > > > > Joe > > > > ----- Original Message ---- > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 1:33:02 PM > Subject: Re: Remedy mid-tier precache XML code > > ** > > Joe, > > > > Thanks, but I was under the impression (after a conversation with BMC) that > the mid-tier logs in and uses the permissions of that user for the pre > caching. > > > > Since we have Demo locked down with a password, this would explain why no > prefetching appears to be done. > > > > If I am wrong (which happens every 100 years) then something else is not > allowing the prefetching and the logs are of no help. > > > > Hbr > > > > On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > ** > > Howard, > > > > I am not sure what you meant to ask. Were you meaning to ask the list where > to configure the password in the xml file? If so the answer to that is you > do not need to configure the password. The mid tier only needs to know the > username OR the groups that you want to configure the pre cache for.. > > > > Joe > > > > ----- Original Message ---- > From: Howard Richter <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Tuesday, September 23, 2008 12:58:19 PM > Subject: Remedy mid-tier precache XML code > > ** > > Hi to all, > > > > As we all know the mid-tire can now pre-cache forms to speed things up and > BMC gave us a nice example of how to set up that code. However the example > is for the user Demo with no password. > > > > My question to the group (since I can find nothing on this in the docs or > the BMC site), is what do I need to pass in if I am using Demo with a > password? > > > > Also does anyone know of a doc that describes all of the xml syntax that > the mid-tier needs or uses? > > > > The example starts with; > > <midtier-prefetch-config xmlns="http://www.bmc.com/remedy/midtier/midtier > "> > <prefetch-user> > <user-name>Demo</user-name> > <locale>en_US</locale> > <prefetch-server> > <server-name>itsm7rtm</server-name> > <prefetch-form> > <form-name>Home Page</form-name> > > > > As always thanks, > > > > hbr > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn <http://www.linkedin.com/> Profile = > http://www.linkedin.com/in/hbr4270 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
