The man has a point....
strauss wrote:
**
How about if they take every bit of the $$$ they would have spent on
UserWorld 2008 and hire top-notch quality assurance folks to test and
clean up their ITSM and ARS code. I can think of several segments of
it that have obviously missed out on any sort of coherent QA process.
They could at least come up with the resources to QA the new 7.5 stuff
properly, so that we don’t get a continuation of the last several
years into 2009-2010. I would much rather receive releases of code
that actually work as advertised than listen to hours of hype about
products that don’t (work).
Sorry to be so cynical, but if I could pick my top priority…
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] *On Behalf Of *Susan Palmer
*Sent:* Wednesday, September 24, 2008 3:33 PM
*To:* [email protected]
*Subject:* Re: It's official from the BMC UserWorld web site ...
October 2009
**
Has anyone notice how 'un-arslist' this topic has been? No one seems
to care and BMC should be concerned about that. The fact that no one
wants to rant about it or even make jokes about it is so
uncharacteristic of this group. This group gets heartburn on a drop of
a dime usually. Say it the wrong way and you get 60 replies! What's
going on? I'm very disappointed in this whole affair. Where's the
spark? Where's the outrage? Not like you didn't see this possibility
when you went to the hotel website after last year's RUG and found
they were under construction .... red flag !!
Are there any plans to share with us any of the news that would have
been shared in just a few short weeks? Any podcasts planned? Do you
want the regional RUGS to start setting up something to provide this?
No one is thinking about these things at BMC?
Why not hold the RUG virtually? Webex's of the sessions. Giant webex's
of the morning gathering. You have the registrations so you know who
would be a valid login. Maybe use this as an opportunity for all
customers to login even if they didn't register. What a show of
goodwill to the BMC customer community to do something like this.
Maybe if people get a taste of the sessions and the value they provide
more would attend.
Of course I'm being selfish, I don't really care about the other
products. They have to find people to push their cause. I'm looking
for the Remedy stuff !!
I'm sure there's a 100 people here that can think of additional ways
to still pull this off.
Don't let BMC think we really don't care ....speak up.
Susan
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