Atul, What patch versions are your installations of AR System, Mid-tier and Remedy Admin? All of them must be 7.00.01 patch 004 or later. Or they must all be 7.00.01 patch 003 or earlier.
Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, September 24, 2008 8:31 PM To: [email protected] Subject: Webservice error All, We have ARS 7.00.01 version on a HPUX 11.11 and are trying to configure webservice plugin. It loads properly when we start arsystem. I have a very simple webservice to test it out and am getting the following error (on the user tool) when the filter (that consumes the webservice) is fired: "ARERR [9130] An exception occurred from the WebService class : Unknown Error" Also the arplugin.log has the following snippet: <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3286 */<ARSYS.AREA.LDAP> <FINE> soapService = TestRcvService <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3292 */<ARSYS.AREA.LDAP> <FINE> soapMethod = OpCreate <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3299 */<ARSYS.AREA.LDAP> <FINE> soapURL = http://MYIPADDRESS/arsys/services/ARService?server=arstest&webService=TestRc v <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3305 */<ARSYS.AREA.LDAP> <FINE> soapNamespace = urn:TestRcv <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3351 */<ARSYS.AREA.LDAP> <FINE> java.lang.NullPointerException <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3400 */<ARSYS.AREA.LDAP> <FINE> java.lang.NullPointerException <PLGN> <TID: 000017> <RPC ID: 0000000008> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* Wed Sep 24 2008 15:47:31.3451 */-CALL FAIL Any help would be appreciated. Thanks ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
