I haven't worked with the CMDB yet but Remedy Import does accept CSV files as the import type. You must make sure your Request Id (core field #1) is in the file since this is how the system will know which record to update.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jase Brandon Sent: Thursday, September 25, 2008 8:41 AM To: [email protected] Subject: Easy Question - .ARX and .CSV IMPORT ** Hello All, I know this is probably an easy question, but I can't remember the answer, it's been awhile since someone asked me this question and never regarding CMDB data with 7.1. We have a ton of Network Port CI Data that needs to be "Cleaned Up". User is asking if I can send him an .csv dump of all Network Port CMDB CI Data, let him modify it, then we reimport it into the Network Port CI Form. I am leary, #1 - because of the CMDB architecture and the danger of importing data with the inner joins, etc. #2, Remedy Import only uses .arx files, and I can't remember if there is a way to convert an .arx to a .csv, etc. I am leaning toward suggesting a manual update of the CI records to ensure data integrity. Agree? Can anyone enlighten me, please? Thanks in Advance, Jase ARS 7.1 Patch 002 Windows Server 2003 SQL Server 2005 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
