Well, good deal. I am looking forward to the format as well, I'll have
to check it out.

Thanks,

Gary

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
Sent: Friday, September 26, 2008 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: A "higher" calling in AR System 7.5.00

I do like that format. It is much easier to read and I love the fact
that I can export it in to a CSV file that I can open in Excel. Very
nice indeed. 


Christopher Pruitt 
Consultant Specialist
EDS, an HP Company
mailto: [EMAIL PROTECTED]

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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, September 26, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: A "higher" calling in AR System 7.5.00

Hi Gary,

  When you combine them all into just two menus, it starts to look like
how the non-Remedy product compatibility utility looks.  Check out:

http://www.bmc.com/support/PAC_utility/index

  If you feel that such an interface is easier than the existing matrix,
we can certainly consider moving Remedy products into that tool.  In the
past, though, consensus has been that the "paragraph" format of our
existing matrix is easier for the majority of our customers than the
utility as it is today.

  I think, however, you'll be pleasantly surprised at how simple the new
matrix will look with this policy in place.  
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software,
Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, September 26, 2008 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: A "higher" calling in AR System 7.5.00

Hey David, good post. The first part, about what all different parts
there are, made my head hurt...

I didn't have time to read the whole thing, but I was hoping that maybe
somewhere in there you guys would state the following would be made:

Two drop-down menus. I could select pretty much anything in the world in
either one, and click a button, and it would tell me if the combination
is supported.

Such as, choose "BMC Remedy User Tool 6.3" in the first box, and
"Microsoft Windows Vista" in the second box, and then with a button
click, it would tell me if they are compatible and supported. I know the
menus would get large, but I would rather use this approach than
navigating through lists of matrices.

Thanks,

Gary

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, September 25, 2008 4:22 PM
To: arslist@ARSLIST.ORG
Subject: A "higher" calling in AR System 7.5.00

**
Hi All,
 
  For those who didn't notice, I've been given blogging ability over at
the BMC Developer Network.  My first posting was just a welcome, but
folks may be more interested in my latest posting as it talks about a
compatibility support change considered for AR System 7.5.00.
 
http://developer.bmc.com/communities/blogs/david_easter/2008/09/25/a-hig
her-calling-in-ar-system-7500
<http://developer.bmc.com/communities/blogs/david_easter/2008/09/25/a-hi
gher-calling-in-ar-system-7500> 
 
  I encourage you to take a look at it and comment - either positively
or negatively.  I (obviously) think the change is a win-win for
everyone, but confirmation with the user base is always a good thing.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software,
Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
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