Richard, On the people form, have you set the user as a Support Staff and then added them to a Support Group? Those 2 things are necessary in order for you to add the Functional Role. The functional role is tied to the support group that you select.
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, October 03, 2008 2:11 PM To: [email protected] Subject: Roles and permissions... I'm starting to set up users and have run into a strange situation. After entering the information for a user and setting the permissions I wanted to also select roles. However, the bar at the bottom of the panel that would allow me to pick roles is greyed out so I can't select roles. Why would this happen? This is a 7.1 ITIL system. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
