If you want to edit or create a "Set Fields" from Web Service call, your local JVM must have access to the web proxy. That is where the JVM proxy setting comes into play. Of course this is counter-intuitive because the client on which the Admin tool is installed will not transfer any data, and for it to work the server also must have access to the web proxy otherwise the filter actions itself will fail.
Regards, Michiel On Mon, Oct 6, 2008 at 9:36 PM, Axton <[EMAIL PROTECTED]> wrote: > If you retrieve a data via a web service, is the data retrieved from > something in the mid-tier or something or via the libwebservice.so > plugin? If it is via the plugin, I fail to see how a jvm setting is > going to help. You might try setting the HTTP_PROXY and http_proxy > environment variables before the arplugin process is started if the > other suggestions do not resolve your issue. > > Axton Gramt > > On Mon, Oct 6, 2008 at 3:19 PM, Balakumar, Viswanathan > <[EMAIL PROTECTED]> wrote: >> Thanks for the details Fred. >> >> I am using 6.3. So I could edit\Add records in the "Configuration ARDBC". >> But will I be able to restart ARS without accessing the Server (Solaris)? >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) on behalf of Grooms, >> Frederick W >> Sent: Mon 10/6/2008 1:54 PM >> To: [email protected] >> Subject: Re: FW: Webservice & Mid-tier Proxy setting Related. >> >> >> >> If you are on v6.3 (or later) you should have a form called >> "Configuration ARDBC" on your system. That is a vendor form from Remedy >> that allows you to read (and Create,Update,Delete) lines in the ar.cfg >> file from inside the User Tool. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Balakumar, Viswanathan >> Sent: Monday, October 06, 2008 1:41 PM >> To: [email protected] >> Subject: Re: FW: Webservice & Mid-tier Proxy setting Related. >> >> Hi Mahesh & Beijen, >> >> Thanks for the Information. >> >> >> It Work fine through the SOAPUI after setting the Proxy in SOAPUI. >> >> >> When I gone through the help to set the PROXY in the Remedy server got >> the Information as bellow. (Please let me know if any thing ELSE needs >> to be done other than editing ar.cfg & restart) >> >> >> I am trying to set the PROXY in the ar.cfg so that it will work from >> Remedy Administrator also. >> >> Unfortunately I am waiting for the server/Unix Box access to edit the >> ar.cfg, test and confirm it. >> >> >> Following is the instructions from the help file: >> >> Configuring AR System with Internet access through a proxy server >> >> You can configure BMC Remedy Administrator and the AR System server with >> Internet access through a proxy server. >> >> Note: If you insert any proxy configuration values into the ar.cfg file, >> you must stop and restart the server to pick up the new configuration >> information. >> >> Add the following lines to your ar.cfg file (default location: >> C:\Program Files\AR System\): >> >> ARF-Java-VM-Options: -Dhttp.proxySet=true -Dhttp.proxyHost=<HOSTNAME> - >> Dhttp.proxyPort=<PORT> >> >> >> Thanks, >> VB >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) on behalf of >> Michiel Beijen >> Sent: Mon 10/6/2008 9:11 AM >> To: [email protected] >> Subject: Re: FW: Webservice & Mid-tier Proxy setting Related. >> >> >> >> If you want to modify your set fields action in BMC Remedy >> Administrator, you have to make sure that: >> >> 1. the PC on which the Administrator is running has to have access to >> the web service (think firewall). You may want or need to install Remedy >> Administrator on your server. >> 2. your local Java should have the proxy server set. Refer to BMC Remedy >> Administrator online help (F1) for instructions. >> >> -- >> Michiel Beijen >> Software Consultant >> +316 - 457 42 418 >> Bee Free IT + http://beefreeit.nl <http://beefreeit.nl/> >> <http://beefreeit.nl/> >> >> On Mon, Oct 6, 2008 at 3:40 PM, Mahesh Chandra <[EMAIL PROTECTED]> >> wrote: >>> ** >>> Hi Bala >>> >>> My 2 cents for this >>> >>> Check for the error code that is returned when you click LOAD in the >>> Set Field action. >>> Is this a secured WSDL ? If "Yes", please check if the ID has >>> permissions to that WSDL. >>> >>> Thanks >>> Mahesh >>> >>> On Fri, Oct 3, 2008 at 11:13 AM, Balakumar, Viswanathan >>> <[EMAIL PROTECTED]> wrote: >>>> >>>> Hi, >>>> >>>> >>>> Looks like the Question bellow is not posted the first time. >>>> >>>> Any relevant information will also be helpful.thanks. >>>> >>>> >>>> Thanks, >>>> VB >>>> ________________________________ >>>> From: Balakumar, Viswanathan >>>> Sent: Fri 10/3/2008 10:23 AM >>>> To: [email protected] >>>> Subject: Webservice & Mid-tier Proxy setting Related. >>>> >>>> HI, >>>> >>>> >>>> I have a Proxy server in my network that stops the webservice which >>>> is invoking the vendors WSDL in Remedy (Consuming in a set field). >>>> >>>> I could view this WSDL in the IE (IE has configured by my network >>>> admin to auto detect the right Proxy server and port to make the HTTP >> >>>> and SSL Transfers). >>>> >>>> >>>> >>>> Even i could make the Webserivce testing tools like SOUPUI to >>>> view\test this WSDL after Setting the Proxy settings in that tool. >>>> >>>> >>>> >>>> How do i set the Mid-tier to go through the specific Proxy server and >> >>>> port to make the HTTP and SSL transfers? >>>> >>>> >>>> >>>> If the HTTP\SSL request is not going out through this specific Proxy >>>> then my vendor is not receiving any request from my network and also >>>> when I click on LOAD in the Set field action to consume the >>>> webservice its not locating the WSDL. >>>> >>>> >>>> >>>> Hope I am clear in explaining what I am expecting and somebody can >>>> help answering this question. >>>> >>>> >>>> Thanks, >>>> VB >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
