Bill, It needs to be reported, even if it just to let the customer know you are doing the best you can.
If BMC gets enough reports (i.e. Bugs) on the same issue maybe they will look into a fix for some future release (like 9 or 10). Howard Richter On Wed, Oct 15, 2008 at 4:10 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** I'm torn whether or not to report some things to BMC as bugs. > > For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that > is used in the "Advanced Search" functionality from the Incident Nav Bar > (when you are in an actual Incident). This allows you to search a join form > of Work Log entries + Incident Info. > > Here's the problem - if you are on the Mid-tier and do a search and then > select multiple results list items and choose the "Report" button you get > dumped to the standard (ad hoc) report console for the web. The field > selection list in there shows all fields from the Join form (including those > not displayed in any of the views). > > That gives us multiple entries for fields like Submitter, Submit Date, etc > etc etc (all the usual suspects). > > Knowing how Remedy works I'd expect this - but I still would call it a > bug. It's definitnly an interface design error. However, if I reported > every instance of this in the application I suspect it would run in to the > hundreds of occurrences. > > On the other hand I'm pretty much obligated to report it as a bug since I > am advocating for my customer and this makes the report interface unusable. > They do not know which field to use in the report. Since they are > interested on reporting on all Work Log entries for a particular problem, > including the submitter and the Work Log Submit Date they legitimately can > not tell which is which. And since they only have web access they can't > exactly go check other than through trial and error. > > What do YOU do with this sort of problem? > > > William Rentfrow > Principal Consultant, StrataCom Inc. > [EMAIL PROTECTED] > 701-306-6157 C > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
