I'm torn whether or not to report some things to BMC as bugs. For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form that is used in the "Advanced Search" functionality from the Incident Nav Bar (when you are in an actual Incident). This allows you to search a join form of Work Log entries + Incident Info. Here's the problem - if you are on the Mid-tier and do a search and then select multiple results list items and choose the "Report" button you get dumped to the standard (ad hoc) report console for the web. The field selection list in there shows all fields from the Join form (including those not displayed in any of the views). That gives us multiple entries for fields like Submitter, Submit Date, etc etc etc (all the usual suspects). Knowing how Remedy works I'd expect this - but I still would call it a bug. It's definitnly an interface design error. However, if I reported every instance of this in the application I suspect it would run in to the hundreds of occurrences. On the other hand I'm pretty much obligated to report it as a bug since I am advocating for my customer and this makes the report interface unusable. They do not know which field to use in the report. Since they are interested on reporting on all Work Log entries for a particular problem, including the submitter and the Work Log Submit Date they legitimately can not tell which is which. And since they only have web access they can't exactly go check other than through trial and error. What do YOU do with this sort of problem? William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C
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