A few other questions and ideas... Are both AREA authentication and ARDBC LDAP vendor forms giving this error (assuming that you use both)? If one works you have a good AD connection somewhere and it is an ARS config issue.
Is you Remedy service running as a domain account? Did that setup or account change (running as a local account now)? Is the AD account you use for an LDAP connection disabled, locked out, password changed, or moved to another OU? Do you have the ability (or have a resource that does) to view the logs on the DC to see if there is any sign of your account/server connecting? Jason On 10/18/08, Jason Miller <[EMAIL PROTECTED]> wrote: > Was it a Windows upgrade? Did the firewall get turned on? > > > > On 10/18/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> Not sure what you upgraded, but did the upgrade change your AD timeout >> settings? >> >> Rick >> >> On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH < >> [EMAIL PROTECTED]> wrote: >> >>> ** >>> >>> Well, I hope someone out there is watching the list tonight. >>> >>> >>> >>> So, here's the deal, we just upgraded servers, and now my active >>> directory >>> server quit working. >>> >>> >>> >>> We kept the same server name, new IP though, and new MAC. I have applied >>> all licenses successfully. >>> >>> >>> >>> We are running Windows environment with SQL server database. I called >>> remedy, but due to my support level, they won't help me on weekends L >>> >>> >>> >>> I'm getting an error that is just saying Failed to Connect to Active >>> Directory Server. >>> >>> >>> The documentation on the error states the following: >>> >>> >>> >>> *3375* >>> >>> Error >>> >>> Cannot connect to the directory service. >>> >>> This error message appears when the host name or port number for the >>> directory service are >>> >>> incorrect or when authentication with the directory service fails. >>> >>> >>> >>> Any ideas? >>> >>> >>> >>> Thanks, >>> >>> >>> Gary Opela, Jr. >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
