I am working with Remedy service desk 7.0 and have recently received a request to have a modification put into place that will allow a technician generate an update email from within the remedy console. I’m envisioning something like a field where I can make updates to the incident, push a button, which generates an email to the requester and also updates the incident. Does anyone have something like this in place, or any recommendations on how to achieve something like this?
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