Yeah, I would suggest the same thing as Matt. On the button click, pop up the Email system form and add the record to the corresponding (Incident/Request/Work Order/Task) Work Log.
You can also build some workflow where the incoming emails with a subject of Incident/Request/Workorder/Task are pushed to the corresponding worklog. Thanks Mahesh On Mon, Oct 20, 2008 at 12:22 PM, Gayford, Matthew C. <[EMAIL PROTECTED]>wrote: > Neil, > > Take a look at the form called "Email System." You can use that as a > template for your sendmail form. Then it's just a matter of placing a button > in the incident management application to call the form and writing workflow > to push the data back to the work log. > > Matt > > Matthew C. Gayford > Technology Research & Development > Information Technology Systems Division > University of North Carolina Wilmington > (910) 962-7177 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of npeterson > Sent: Monday, October 20, 2008 10:23 AM > To: [email protected] > Subject: Generating email notifications from within the requester console. > > I am working with Remedy service desk 7.0 and have recently received a > request to have a modification put into place that will allow a technician > generate an update email from within the remedy console. I'm envisioning > something like a field where I can make updates to the incident, push a > button, which generates an email to the requester and also updates the > incident. Does anyone have something like this in place, or any > recommendations on how to achieve something like this? > > Thanks > > neilp > -- > View this message in context: > http://www.nabble.com/Generating-email-notifications-from-within-the-requester-console.-tp20068642p20068642.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
