Bala, I saw this on the 25th of every month when I was with Navy Medicine. Some months it would affect the inbound email processing, some months it would affect the outbound email processing, and some months it would affect both.
Our workaround was to restart the ARServer process on the 27th of each month. BMC thought it might have been a java inconsistency causing it, but never solved the issue. We were running ARServer 7.0.1 on MSSQL, Java version 1.5_12; Inbound emails IMAP, Outbound emails SMTP. Jennifer Meyer 919-754-6543 [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> http://its.state.nc.us<http://its.state.nc.us/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Tuesday, October 21, 2008 10:30 AM To: [email protected] Subject: Re: Email Engine stops sending Emails Hi, Has anyone experienced the email engine being able to receive inbound emails, but not process outbound emails? Outbound emails are sitting in the AR System Email Messages form without any errors. The AREmail process is up and running and outbound emails just stop being sent out at random times. The only way to fix the issue is to restart the email engine. I don't see any errors in the debug logs and am trying to come up with a way to troubleshoot this. ********************* Environment ARS Server Patch24 Email Engine Patch 24 OS: Solaris 9 Oracle 10 Java version: 1.4.2_13 Outbound Emails: smtp ********************* Thanks, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
