Let's see if I can summarize what I've done to combat this. I've created a backend form to hold the data on "Oldest Unsent Email Message". I have an escalation that runs every half hour to set a flag if the email service needs to be restarted.
I have a filter that runs on modifications to that form that checks that flag, does some set fields and then fires a RUN PROCESS to STOP the email service. Then ARMONITOR will restart it. And, USUALLY, the email will start flowing again. Write me back if you'd like better detail. Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, October 21, 2008 2:18 PM To: [email protected] Subject: Re: Email Engine stops sending Emails I would call it clueless as well as stateless; we have had plenty of trouble with it (7.1.00.002 and 004 on Win2K3 Ent x64). If the service crashes it can be set to restart (at the service level), but more often than not it crashes the java and the service hangs in a state where it cannot stop, much less restart properly. As far as connecting to the mailbox, it will lose its connection (MAPI) to my Exchange server whenever that service stops to run a backup, and note the error in the AR System Email Error Logs, but since the service is still running it just picks up the connection again on the next polling cycle. The service has to be running, or it will not try to reconnect; there isn't anything like the armonitor that is trying to restart the aremaild if it dies. The problem is always when the aremaild process hangs with a java error, usually without crashing the Windows service so that it can detect the stop and attempt a new start. Support has us on a debug build of 7.1.00.004 right now that behaves strangely, but is not crashing unless I induce that by sending it one incoming email message that has proven deadly (why that one, we don't know - we think it has hidden characters in it or something). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading > Sent: Tuesday, October 21, 2008 1:07 PM > To: [email protected] > Subject: Re: Email Engine stops sending Emails > > Remedy is stateless as far as client/server. I don't know however if > the java email process is stateless as well. Anyone? > > > Darrell Reading Systems Engineer > Phone 479.204.5739 > [EMAIL PROTECTED] > > Wal-Mart Stores, Inc. > 805 Moberly Lane, MS-0560-68 > Bentonville, AR 72716 > Save Money. Live Better > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel > Sent: Tuesday, October 21, 2008 09:59 > To: [email protected] > Subject: Re: Email Engine stops sending Emails > > Hi, > > Yes, I see that it lost connection to the smtp sever. I would think > that if the email engine would have an issue with connecting then it > would try again per the polling setting. > > Thanks, > > Bala > > > > ----- Original Message ---- > From: "Chowdhury, Tauf" <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tuesday, October 21, 2008 10:42:47 AM > Subject: Re: Email Engine stops sending Emails > > ** > Bala, > Have you checked for any entries in the AR > System Email Error Logs form? > Do you have any mail filtering appliances > that are relaying your messages? > > TaufChowdhury |ForestLaboratories, Inc. > Sr. Analyst > Office: > 631.858.7765 > > > ________________________________ > > From:Action Request > > _______________________________________________________________________ > _ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ----------------------------------------- > ********************************************************************** > This email and any files transmitted with it are confidential and > intended solely for the individual or entity to whom they are > addressed. If you have received this email in error destroy it > immediately. > ********************************************************************** > Wal-Mart Confidential > ********************************************************************** > > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
