I'm adding a little "report problem" button to a lot of our custom forms to basically submits a bug report for the form. I am capturing the Form, View, etc. I wanted to captured Application but it is null unless you open the actual application, which we apparently have not been doing :-)
>From the manual: $APPLICATION$: The name (not label) of the currently running application. On the web client, this keyword is set to NULL when the form is opened from a URL that does not include the application's name. In BMC Remedy User, this keyword is set to NULL when the form is opened outside of an application. Ok, so, have we been using (local) Applications all wrong? We set the Entry Point on the Primary Form for each application so that it shows up on the Home Page "application" list. Clicking these actually bypasses the "application mode" completely and is like opening and independent form. Everything in the manual seems to suggest than an "Application List" (such as on the homepage) is composed of links to Applications and yet... they are not. >From the manual: Presenting applications to users: The typical or default method to present an application to users is to define entry points that appear in a home page, as explained in Chapter 9, "Defining entry points and home pages." Are there any suggestions for enforcing $application$ usage rather than direct forms? I couldn't see any way to get a true "application" link to appear on the Home page. for instance here is an "actual application" URL: http://server/arsys/*apps*/server/AR+System+Administration but the link on the Home Page is to the *form*: http://server/arsys/*forms* /server/AR+System+Administration%3A+Console/ARSystemConsole/ As always, if there is a better way to skin this cat (bug reporting) I am all ears! Thanks! Brien _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
