In our environment, we have an Oracle DB that stores info from AD as well as SAP. We can't point to AD because the info is not fully updated for each user. SO we have a view form that has escalation that pushes to a staging form. >From there, we use filters to push the data (one for adding new users, and one for updates) We did have to create 2 custom fields on the people form though to flag for updates.
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 23, 2008 9:33 AM To: [email protected] Subject: Re: AD and CTM:People I can't answer for if its supported or not but I had to do very much the same thing too when I had an integration between SAP and CTM:People to update records which included Status update when the employee was on vacation, terminated etc. The data in the Sys Status Transition Rules did not allow for this update and I had to tweak it accordingly to make it work. Like Kristin did I had to chase through errors too one by one and got it right after several runs.. I had to filter data, phone number formats, match city names and state names to the cfg data as some of it was all upper cased in the SAP data - little things like that before I got it to exactly the format it would have been like if it was keyed in from the data configuration interface.. Joe ----- Original Message ---- From: Kristina Hartman <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, October 23, 2008 8:01:35 AM Subject: Re: AD and CTM:People Hi. Pushing data to CTM:People from AD has turned out to be more complicated than we thought, too. We are using filters to listen to our staging form, look up some things and replace values, then push to CTM:People as needed. We discovered that there are some things AR ESCALATOR can't do because it's got a 'General Access' role--particularly the Profile Status. I dunno if it's recommended, but I had to go into the Sys:Status Transition Rules form to disable a couple of rules to allow General Access to change the status as we needed it to be changed. You'll know this is your problem if your logs complain about not having permission.. There may be another way to accomplish this without changing the rules, but I'm pretty wet behind the ears myself. Anyway, we are pushing all the required fields plus site information (including street address, etc.), the notification language (so it will create an AR System User Preference for each individual), the manager's information, default notification method (alert if no email address), Access Restrictions, and some other stuff. It really came down to watching the logs and chasing each error one byone, especially the filter logs of the push and what happens on the people form after you've sent the data. We are still working on getting our account list in Remedy to accurately reflect AD--I've got the profile status figured out, now I have to figure out how to delete the accounts that have been deleted in AD (we're not live yet, so these accounts are just baggage at the moment--after go live we'll keep them for some duration before purging them). Kristina -----Original Message----- From: SPrasad [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 22, 2008 11:01 PM Subject: Re: AD and CTM:People Hi Kathy, My name is SPrasad and i an new to this forum. I really need some help. Now I got a requirement from my client. The requirement is we need to sendthe people data from a staging form into V7 CTM:People form. We are getting this data into staging form from a View form. And from there I wrote Escalations to push that data into the staging form. After that I wrote one more Escalation on Push fields action to pushdata into CTM:People from staging form. In the Escalation I have included all the required fields. But still nothing is happenning. When I talked to BMC Customer support they are saying we need to updated something else but they are not telling what I need updated or Include in the Escalations. Environment: ARServer: 7.1.0 Patch 002 ITSM : V7 Could plese somebody help me how to populate the data in the CTM:Peopleform from a staging form. And any help would be really appreciated. Thanks. Thanks SPrasad ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. 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