SPrasad, If you upgrade to ITSM 7 patch 6 or later you can download and install the ITSM data management tool. The purpose of the tool is to populate included spreadsheets, import them into a staging form and then push everything to the correct areas. You could use the mappings from the data load tables to map out your AD integration.
Jason Bess Operation Iraqi Freedom Victory Base, Baghdad, Iraq Remedy Enterprise Engineer ________________________________ From: SPrasad <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, October 23, 2008 6:01:23 AM Subject: Re: AD and CTM:People Hi Kathy, My name is SPrasad and i an new to this forum. I really need some help. Now I got a requirement from my client. The requirement is we need to send the people data from a staging form into V7 CTM:People form. We are getting this data into staging form from a View form. And from there I wrote Escalations to push that data into the staging form. After that I wrote one more Escalation on Push fields action to push data into CTM:People from staging form. In the Escalation I have included all the required fields. But still nothing is happenning. When I talked to BMC Customer support they are saying we need to updated something else but they are not telling what I need updated or Include in the Escalations. Environment: ARServer: 7.1.0 Patch 002 ITSM : V7 Could plese somebody help me how to populate the data in the CTM:People form from a staging form. And any help would be really appreciated. Thanks. Thanks SPrasad -- View this message in context: http://www.nabble.com/AD-and-CTM%3APeople-tp17235513p20123594.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
