Thanks for that information Candace. I'm in the process of upgrading to patch4 - so hopefully that will resolve it.
If any one else has any horror stories to share - it would be appreciated. Happy Friday - Derrick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Friday, October 24, 2008 12:22 PM To: [email protected] Subject: Re: Problem with application write licenses in 7.1 Derrick - Yes, we ran into this same type of problem recently. It would happen sporadically for no good reason - just we would get calls that our users suddenly couldn't access stuff, I'd go look and see that their permissions had been stripped. In some cases I noticed there wasn't even an existing User record where they had one before. It was very odd. We ended up running some SQL scripts to look for disparities between the User and User Cache files and the Group and Group Cache files and noticed they had somehow gotten out of sync. We then ran ARRELOAD and that seemed to resolve the problem, but as I recall this was likely a bug in one of the patches that we had applied. We quickly moved up to another patch level and I have not seen the problem since then, but it was very unnerving since I was rebuilding accounts left and right. The only really good way I discovered to 'fix' the issue (prior to patching or running ARRELOAD) was to physically Delete the person's People record and rebuild it from scratch. When I tried to just re-add the permissions in, they would frequently disappear again. Hope this helps. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derrick Silva Sent: Thursday, October 23, 2008 11:36 AM To: [email protected] Subject: Problem with application write licenses in 7.1 Hello All - I'm currently working with the 7.x ITSM application on 7.01 patch1. I'm having trouble getting my application licenses to stick. In the "People" form, I assign the application license by selecting the "Update Permissions Groups" from the Login/Access details tab. This allows me to assign a "fixed" license to the user when I add them to a group such as "Incident Master". (I even see the message that says I have assigned # 2 of 70) This seems to work for a while - but then the application license gets wiped out. When I retrace my steps and attempt to add the application license on the People form - it starts all over again ( assigned #1 of 70). Has anyone run into this problem? Moreover - when I attempt to view my registered application licenses from the "Ar System Administration: Manager User Licenses" form - it times out. Possible bug? Or do have something configured incorrectly? Thanks in advance - Derrick Silva UC Berkeley __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
