Not sure I can give you a good number, but definitely increasing it would be a good thing (and then changing the pool on each escalation to the corresponding thread).
________________________________ From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Tue 10/28/2008 11:11 AM To: [email protected] Subject: Escalation Threads ** I was wondering does anyone know what a good numbering is for the AR Escalation threads, min/max. We have a Large system, with about 100,000 incidents just to give you an idea. We have all applications, Service Desk, Change Management, CMDB, Asset, SLM etc... For some reason our escalations started to almost stop the other day and we looked and it was set to 1:1. Kevin Begosh, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
