Escalations by default run in 1 (pool/thread), if you have some long running escalations/escalations you want running concurrently you will need to increase the thread count to accommodate as many as you want to run simultaneously, and then edit the escalations to run in specific pools, this will define which thread they run in.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, October 28, 2008 9:11 AM To: arslist@ARSLIST.ORG Subject: Escalation Threads ** I was wondering does anyone know what a good numbering is for the AR Escalation threads, min/max. We have a Large system, with about 100,000 incidents just to give you an idea. We have all applications, Service Desk, Change Management, CMDB, Asset, SLM etc... For some reason our escalations started to almost stop the other day and we looked and it was set to 1:1. Kevin Begosh, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
