It's a defect in arserverd. Log a ticket with your support channel; they are the only ones that can fix the issue. Generate a core file to include with the ticket, as this will expedite the resolution of the issue from the vendor. The data is as important as the stack trace when debugging.
http://docs.sun.com/app/docs/doc/820-0434/gbpjz?a=view You may request a patch 8 debug build, then generate the core file; this will cause the core file to include debugging symbols. You can check whether the build of arserverd you have is stripped or not using file(1). Axton Grams On Tue, Nov 4, 2008 at 10:05 AM, anil RAI <[EMAIL PROTECTED]> wrote: > ** > > Dear All, > > > > The AR Server gets restarted at regular Mon Nov 03terval of time. > > > > Mostly tickets were logged to the remedy through web services. 700 users are > concurrently logged Mon Nov 03to the remedy system and on an average 40,000 > tickets are logged every day. > > > > The environment is > > ARS 7.0.1 patch 8, > > OS is Solaris, Web server is Tomcat 5.0.28, and Database is ORACLE 10g. > > > > arerror.log is as bellows. > > > > Timestamp: Mon Nov 03 2008 11:30:42.5492 > > Thread Id: 20 > > Version: 7.0.01 Patch 008 200805271830 May 27 2008 19:12:08 > > ServerName: t1u014 > > Database: SQL -- Oracle > > Hardware: sun4u > > OS: SunOS 5.10 > > RPC Id: 144664 > > RPC Call: 121 (XMLGE) > > RPC Queue: 390620 > > Client: User Demo from Webservice (protocol 12) at IP address > 2db21fcd6e676d68 > > Form: > > LoggMon Nov 03g On: > > > > Stacks: > > _/remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:DumpStackTrace+0xc8 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:SignalTrapProc+0x1a8 > > /lib/libc.so.1:0xc01dc > > /lib/libc.so.1:0xb52d4 > > /lib/libc.so.1:__lwp_kill+0x8 [ Signal 6 (ABRT)] > > /lib/libc.so.1:abort+0xd0 > > /usr/lib/libCrun.so.1:__1cH__CimplRdefault_termMon Nov 03ate6F_v_+0x4 > > /usr/lib/libCrun.so.1:__1cH__CimplMex_termMon Nov 03ate6F_v_+0x2c > > /usr/lib/libCrun.so.1:0x5ba4 > > /usr/lib/libCrun.so.1:__1cG__CrunRex_chk_unexpected6F_v_+0xa8 > > /usr/lib/libCrun.so.1:__1c2n6FI_pv_+0x98 > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:CreateXMLParserHandle+0xec > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:GetComplexEntryGetFromXML+0x30 > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:arxmlgetentry_12_svc+0x588 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:HandleRPCs+0x14a64 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:WorkerThread+0x74c > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:RestartableThreadMaMon Nov 03+0x68 > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:UnixThreadStartRoutMon Nov 03e+0x118 > > /lib/libc.so.1:0xc00b0 > > Mon Nov 03 11:32:32 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014.ir : RPC: Miscellaneous tli error - An event > requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 11:33:32 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014. cell.ir: RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 11:35:32 2008 AssignEng : AR System Application server termMon > Nov 03ated -- fatal error encountered (ARAPPNOTE 4501) > > Mon Nov 03 11:37:48 2008 Approve : Some of the fields have been truncated > from the results list because the total length of the fields and separators > is greater than the maximum allowed <0> (ARWARN 8911) > > Mon Nov 03 11:38:18 2008 Approve : Some of the fields have been truncated > fults list because the total length of the fields and separators is greater > than the maximum allowed <0> (ARWARN 8911) > > Mon Nov 03 12:48:26 2008 Approve : Some of the fields have been truncated > from the results list because the total length of the fields and separators > is greater than the maximum allowed <0> (ARWARN 8911) > > Mon Nov 03 14:22:40 2008 Approve : Some of the fields have been truncated > from the results list because the total length of the fields and separators > is greater than the maximum allowed <0> (ARWARN 8911) > > Mon Nov 03 14:23:01 2008 Approve : Some of the fields have been truncated > from the results list because the total length of the fields and separators > is greater than the maximum allowed <0> (ARWARN 8911) > > Mon Nov 03 14:29:58 2008 Approve : MissMon Nov 03g data Mon Nov 03 the SQL > database (ARERR 556) > > Mon Nov 03 14:29:58 2008 Approve : (H923) > > Mon Nov 03 14:59:17 2008 390620 : User is currently connected from another > machMon Nov 03e (ARERR 9093) > > Mon Nov 03 14:59:17 2008 Client already connected - username:imtiaz.r, > client-type:Remedy User - User has Override option > > Mon Nov 03 14:59:19 2008 390620 : User is currently connected from another > machMon Nov 03e (ARERR 9093) > > Mon Nov 03 14:59:19 2008 Client already connected - username:imtiaz.r, > client-Nov 03e (ARERR 9093) > > Mon Nov 03 14:59:22 2008 Client already connected - username:imtiaz.r, > client-type:Remedy User - User has Override option > > Mon Nov 03 14:59:31 2008 390620 : User is currently connected from another > machMon Nov 03e (ARERR 9093) > > Mon Nov 03 14:59:31 2008 Client already connected - username:imtiaz.r, > client-type:Remedy User - User has Override option > > Mon Nov 03 14:59:50 2008 390620 : User is currently connected from another > > Mon Nov 03 16:37:18 2008 390620 : AR System server termMon Nov 03ated when > a signal/exception was received by the server (ARNOTE 20) > > Mon Nov 03 16:37:18 2008 6 > > Timestamp: Mon Nov 03 2008 16:37:18.8560 > > Thread Id: 17 > > Version: 7.0.01 Patch 008 200805271830 May 27 2008 19:12:08 > > ServerName: t1u014 > > Database: SQL -- Oracle > > Hardware: sun4u > > OS: SunOS 5.10 > > RPC Id: 459527 > > RPC Call: 121 (XMLGE) > > RPC Queue: 390620 > > Client: User Demo from Webservice (protocol 12) at IP address FB GUID > > Form: > > LoggMon Nov 03g On: API Escalation Filter SQL Thread > > > > Stacks: > > _/remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:DumpStackTrace+0xc8 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:SignalTrapProc+0x1a8 > > /lib/libc.so.1:0xc01dc > > /lib/libc.so.1:0xb52d4 > > /lib/libc.so.1:__lwp_kill+0x8 [ Signal 6 (ABRT)] > > /lib/libc.so.1:abort+0xd0 > > /usr/lib/libCrun.so.1:__1cH__CimplRdefault_termMon Nov 03ate6F_v_+0x4 > > /usr/lib/libCrun.so.1:__1cH__CimplMex_termMon Nov 03ate6F_v_+0x2c > > arserverd:GetComplexEntryGetFromXML+0x30 > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:arxmlgetentry_12_svc+0x588 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:HandleRPCs+0x14a64 > > /remedy/arsystem/product/remedy7/bMon Nov 03/arserverd:WorkerThread+0x74c > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:RestartableThreadMaMon Nov 03+0x68 > > /remedy/arsystem/product/remedy7/bMon Nov > 03/arserverd:UnixThreadStartRoutMon Nov 03e+0x118 > > /lib/libc.so.1:0xc00b0 > > Mon Nov 03 16:38:09 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014. cell.ir : RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 16:39:09 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014. cell.ir : RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 16:40:09 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014. cell.ir : RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 16:41:09 2008 Dispatch : Cannot establish a network connection > to the AR System server (t1u014. cell.ir : RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 16:41:09 2008 AssignEng : Cannot establish a network connection > to the AR System server (t1u014. cell.ir : RPC: Miscellaneous tli error - An > event requires attentionNo message of desired type) ARERR - 90 > > Mon Nov 03 16:41:09 2008 AssignEng : AR System Application server termMon > Nov 03ated -- fatal error encountered (ARAPPNOTE 4501) > > > > > > Please help me out. > > > > > > Thanks & regards > > Anil > > ________________________________ > Add more friends to your messenger and enjoy! 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