Well this is a quite timely post :) Myself and a group of 10 other fellow Infosys Remedy Team members all were RSP Certified a few weeks ago.
As Dave had pointed out this is now a "open book test" - not like the old day of RAC where you actually had to "build an application" The test is administered Online (true false, multiple guess, etc) and covers everything from the ground to the sky. ARSystem Concepts Core Details - like filter phasing, threads, etc Best Practices Items from Admin 1 / 2 / 3 RADD topics Performance Tuning Debugging - (logging, etc) For anyone who has taken the classes, and also "gotten some hands on" - there should be no worries in passing. Some of the questions "make you seriously think" simply because of the tricky wording - however that was really enjoyable. The best part? LENNY WARREN was our instructor!!! - man it was good seeing him again :) of course he did have to come to Bangalore :( - and well I did as well - but I had other work to perform there anyway... (in Pune and back to Bangalore still..) Additionally - there are now going to be multiple certifications: RSP - AR System knowledge ATSC - Application Support knowledge ITSMx - ITSM Specific knowledge. As Dave pointed out - check the BMC education site for more details or contact them directly - sometimes a phone call is better than the web... In Summary - was it worth it? Yes - a few brain cells that I forgot about got 'turned back on' again, however it was thrilling to see my team member become certified - a credit to Infosys Remedy team. Next batch is scheduled for next quarter- Infosys goal is to have everyone "with some certification" either RSP / ATSC / ... HTH Robert Molenda On Wed, Nov 5, 2008 at 6:12 AM, Shellman, David < [EMAIL PROTECTED]> wrote: > ** All, > > Based on the information on the BMC/Remedy Education web site, RSP and even > RAC are changing. RSP is now a closed book exam with True/False, Multiple > Response, Multiple Choice questions. The exam is administered at the end > of the Application Requirements Analysis, Design and Development course. > > From the web site ( > http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,3464,11629550_11650863_89788539,00.html > ): > > BMC Educational Services is pleased to offer the BMC Remedy AR System > Skilled Professional certification for BMC Remedy AR System v7. This > certification validates BMC Remedy AR System proficiency by testing > candidate skills through an intensive online examination proctored at a BMC > Training facility. > > The BMC Remedy AR System Skilled Professional certification replaces both > the previous Remedy Approved Consultant (RAC) and Remedy Skilled > Professional (RSP) programs. Consistent with market demand, consultant based > certifications for the AR System will be focused at the ITSM level. No > further instances of the current RAC or RSP certification exams will be > offered. Those who currently hold these titles in good standing for v7 are > automatically welcomed as BMC Remedy AR System Skilled Professionals. Those > who hold a RAC or RSP certification for v6.x should refer to the migration > path outlined below. > > AR System Skilled Professionals are an elite group of experts who have > proven their comprehensive understanding of the AR System. Obtaining this > certification gives you access to a host of privileges, allowing you to > publicize your accomplishments, continue your education, and contribute to > the education and certification programs you leverage. > > Certified BMC Remedy AR System Skilled Professionals enjoy the following > benefits: > A Certified BMC Remedy AR System Skilled Professional logo > A Certified BMC Remedy AR System Skilled Professional commemoration item > A 15% discount on the Pre-Conference Tutorials at BMC UserWorld, for a 1 > year period after attaining certification > A 15% discount on regular BMC Educational Services courses, for a 1 year > period after attaining certification > Consideration for beta class attendance > Subscription to the BMC Educational Services newsletter > Participation in Educational Services focus groups and "invitation only" > events > Note: The benefits package associated with this certification replaces any > benefits offered through the previous RAC or RSP programs. > > Dave > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Mark > *Sent:* Tuesday, November 04, 2008 1:35 PM > *To:* [email protected] > *Subject:* Re: RSP 7.X? > > ** Not so much difficult technically, it really just helps to round out > your 'consulting' skills. > All about how to best conduct the full life cycle of the software > development process. > > Back when I took them, The RADD class was basically a shorter version of > the RAC class. > > Mark > > Mark Blankenship > [EMAIL PROTECTED] > http://www.linkedin.com/in/blankenshipmg > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa > *Sent:* Tuesday, November 04, 2008 12:21 PM > *To:* [email protected] > *Subject:* RSP 7.X? > > ** I'm thinking about taking the BMC Remedy AR System 7.x: Application > Requirements Analysis, Design & Development class and getting my RSP > certification. If anyone has taken it, what's the level of difficulty in > your opinion? > > I was going to take it in March, but at the end of 2008, simply taking the > What's New in 7.x is not going to be good enough anymore. > > Here's what I've taken so far: > > BMC Remedy AR System 6.x: Administering - Part 1 (WBT) > BMC Remedy AR System 6.x: Administering - Part 2 > BMC Remedy AR System 6.x: Administering - Part 3 > BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting > > If I take Remedy AR System 7.x: Application Requirements Analysis, Design & > Development and take the test before 2008, I'll only have to take the What's > New in 7.x WBT (which I think I already took) > > After 2008, you have to either take 7.x Part 1, 2, and 3, or take an > equivalency exam for Part 1 and 2 (and still take the class for Part 3) for > 7.x. > > So now I'm going to have to take this class in December and I was hoping > for a nice holiday with no studying, but I guess that's not going to be. > > When studying for this exam, are the books the main resource? > > Thanks everyone! > > *Lisa Kemes** * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
