Yikes!  That was the year I started using Remedy!

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov
Sent: Friday, November 14, 2008 10:27 AM
To: [email protected]
Subject: ***SPAM*** OT - Friday Humor (at the very end of the old book ...
thank you google search)


** 

Networks and Systems Management: Platforms Analysis and Evaluation by Iosif
G. Ghetie 
Publisher: Springer-Verlag New York, LLC 
Pub. Date: March 1997 
ISBN-13: 9780792398790 
512 pages 

new at Barnes&Noble.com - $253.00 Online price 

This book provides a comprehensive methodology for analysis and evaluation
of technical characteristics and features of distributed networks and
systems management platforms. 

Page 414. 

... 

Application release: Action Request System 2.0, 1996 

The Remedy Corporation Action System (ARS) is a distributed client/server
management application which extends help desk management functions into the
realm of trouble ticket administration using a graphical user interface. 
There is also a MS Windows 3.1 GUI version of ARS application available
(Version 1.1.6). 
The ARS application allows data storage in its own UNIX flat file
(recommended for a maximum of 5000 entries, limited by the maximum size of
the database which is 10 MB. It also allows exporting of action requests
data to ... relational databases. 

http://books.google.com/books?id=YKM5MOYLym8C
<http://books.google.com/books?id=YKM5MOYLym8C&pg=PA417&lpg=PA417&dq=remedy+
ars&source=web&ots=m80JEmrgwH&sig=uGajc81nhmkGoZE4XbUSSO-WhJ8&hl=en&sa=X&oi=
book_result&resnum=4&ct=result>
&pg=PA417&lpg=PA417&dq=remedy+ars&source=web&ots=m80JEmrgwH&sig=uGajc81nhmkG
oZE4XbUSSO-WhJ8&hl=en&sa=X&oi=book_result&resnum=4&ct=result 

ii - RSP 


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