If you are referring to the "Print" button report then I have recently encountered this. This report (Help Desk (English) for an Incident) does not run directly against HPD:Help Desk but instead runs against HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The join criteria is the Person ID of the Incident contact. So, if the contact Person ID is no longer in the database (because you deleted them) then the report will show all blank fields because the join will fail. We noticed this because we have deleted and reloaded our users a few times in our development environment.
You can probably fix this by pointing the report directly at HPD:Help Desk to avoid the join. Regards, Chuck Baldi On Fri, Nov 14, 2008 at 5:22 PM, SPrasad <[EMAIL PROTECTED]> wrote: > Hi All, > > Trying to print an Incident Report from Incident Management Console. And > some reports are working fine and in some reports all of the fields are > blank. I have checked the report "Help Desk" in the Report form. > I am having the same problem when I try to print an Incident Report from > Incident Management form. > Any idea why this is happenning? Execept this report all reports are > working > fine. I have checked Active Link log files and I didn't see any difference > betwen two log files. > > Any help is really appreciated. Thanks. > > Thanks > SPrasad > -- > View this message in context: > http://www.nabble.com/Problem-with-Incidnet-Report----ITSM-V7-tp20509356p20509356.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
