Hi Chuck, I have tested the Incident Report one more time and you are right. I am getting the Blank report only if the customer information is not available in the People form.
I really appreciate your help and time. Thanks SPrasad Charles Baldi wrote: > > If you are referring to the "Print" button report then I have recently > encountered this. This report (Help Desk (English) for an Incident) does > not run directly against HPD:Help Desk but instead runs against > HPD:HelpDeskPeopleReportJoin which joins help desk and CTM:People. The > join > criteria is the Person ID of the Incident contact. So, if the contact > Person ID is no longer in the database (because you deleted them) then the > report will show all blank fields because the join will fail. We noticed > this because we have deleted and reloaded our users a few times in our > development environment. > > You can probably fix this by pointing the report directly at HPD:Help Desk > to avoid the join. > > Regards, > Chuck Baldi > > On Fri, Nov 14, 2008 at 5:22 PM, SPrasad <[EMAIL PROTECTED]> wrote: > >> Hi All, >> >> Trying to print an Incident Report from Incident Management Console. And >> some reports are working fine and in some reports all of the fields are >> blank. I have checked the report "Help Desk" in the Report form. >> I am having the same problem when I try to print an Incident Report from >> Incident Management form. >> Any idea why this is happenning? Execept this report all reports are >> working >> fine. I have checked Active Link log files and I didn't see any >> difference >> betwen two log files. >> >> Any help is really appreciated. Thanks. >> >> Thanks >> SPrasad >> -- >> View this message in context: >> http://www.nabble.com/Problem-with-Incidnet-Report----ITSM-V7-tp20509356p20509356.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Problem-with-Incidnet-Report----ITSM-V7-tp20509356p20583546.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
