We use a load balancer and we have remote clients. We don't have to map their remote IP in our ar.cfg file. But we do need the following:
Map-IP-Address: <load-balancer_ip> <local_ARServer_ip> Map-IP-Address: <other_load_balanced_ARServer_ip> <local_ARServer_ip> Alert-Ignore-Actual-Client-IP: T I think the second Map-IP-Address line is needed so the users can receive alerts triggered by workflow on server_2 when they initially registered with server_1. The Alert-Ignore-Actual-Client-IP line is needed so that ARServer will send the alerts to their real IP address instead of the NAT address of your load balancer. I should point out that all of our remote clients have routable IP addresses that are not NAT addresses of a router on their network. I'm pretty sure Alert wouldn't work if there are two layers of NAT (your load balancer and the client's router). Your only hope there might be to add Map-IP-Address tags to map each of their client IPs with their NAT address. I'm just guessing, but that might work. That could get messy though if they don't have static IPs. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: Thursday, November 20, 2008 6:52 AM To: [email protected] Subject: Re : Remedy Alert ** Hello Again, This is the flag I have added to the ar.cfg of the two servers in the group and it seems to work. Map-IP-Address: <load-balancer_ip> <ARServer_ip> I have just been told that the user who is not receiving the Alerts connect to to the remedy server through a VPN!! Do I need to add the followings as well? Map-IP-Address: <remote_server_IP> <local_server_IP> Alert-Ignore-Actual-Client-IP: T Many thanks frex --- En date de : Jeu 20.11.08, Frex Popo <[EMAIL PROTECTED]> a écrit : De: Frex Popo <[EMAIL PROTECTED]> Objet: Remedy Alert À: [email protected] Date: Jeudi 20 Novembre 2008, 10h39 Hi everyone, ARS 7.1 OS Server: MS 2003 OS Client: XP Does anyone have the white paper for configuring Alerts in a LBE (load balancing environment) and a non LBE. I did look at how to configure Alerts in a LBE in the PDF manual and resolved an issue with users not receiving Alerts. However, some fellow worker called this morning from some remote building stating he and his group arent receiving them. Does anyone have the white paper on how to configure Alerts? There are few things I could check e.g ports, firewall etc but would like to read the paper first. Thanks, frex __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
