We've experience issues with the SLM import/export tool. We are running SLM 7.0 with ITSM 7.0.03 patch 7. It is unreliable, even when we do things in the correct order (ie. service targets before SLAs, etc). Has anyone had greater success with this on SLM 7.1? Has anyone figured out the trick so it always works perfectly in any version?
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