I am currently at a customer site, creating knowledge articles using the latest version of RKM (Remedy Knowledge Management). I am mostly creating "How To" articles, and some "References" but I would love to create a "Decision Tree". My customer would like to see a real life practical example of a "Decision Tree". Theoretically I understand how Decision Trees work, and why they are good. But every real life example that I come up with is better represented as a flat, static, article rather than a Decision Tree.
Has anyone created a real life, practical Decision Tree under RKM where the data was better represented in the Decision Tree than in a static document? If so, please share. -- Bob Lind BMC/Remedy Development Burleson and Evans, LLC www.burlesonandevans.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
